Tests and experimentation
The CapLab is a virtual place where we can test our latest ideas. It can be directly related to webmarketing or more focused on crowd-working. We love to improve our services by making crash-tests. Finding breakthroughs in our process while on beta is like finding a gold nugget in a river !
We continually try to be aware and to listen to what happens outside Capseo, on the web, off the web. We never consider something as 100% finished: we believe there is always a way to improve it by innovating and trying new things. It’s a way to share and learn from everyone who is involved in Capseo : not only the staff, but also members of the community, partners and above all feedback from customers. This is our way to keep a foot in the Lab.
“We do make disruptive choices.”
Collaboration
One major problematic we have at Capseo is making people work together on-line. Control of quality, evaluation, algorithm of assignments etc. are some of the things we always seek to improve. We believe in crowd-sourcing but it has to be well executed and managed.
Ideas
Ideas may come at random moments: while taking a shower, jogging or even while sleeping. If you come visit us in one of our offices, you could take a look at the “The Wall of Ideas ”. Everyone working for a short or long term, or even coming for an appointment may have something in mind. Our advice: write it down before it slips away!
Process
Process is a vast term: it can mean anything. But for us, at Capseo, our process is the keystone. How else can we manage hundreds of people around the world without having a certified process? We do have that ability thanks to our process!